Summary: We collect the minimum data needed to set up and support your subscription — mainly your email address and payment confirmation. We don't sell your personal data, and you can ask us to access, correct or delete it at any time.
Who We Are
This Privacy Policy explains how IPTVinCA ("we", "us", "our") collects, uses and protects your personal data when you visit iptvinca.com/ or subscribe to our IPTV service. It applies to all visitors, customers and users of the site.
Information We Collect
We collect information in a few different ways:
- Account & order information: your email address, and any details you provide when purchasing a subscription or contacting support (including via WhatsApp).
- Payment information: payments are processed by our payment providers. We do not store your full card details on our own servers — payment data is handled directly by the payment processor.
- Communications: messages you send us by email or WhatsApp, so we can respond to support requests.
- Technical data: basic information such as browser type, device type and pages visited, typically collected automatically when you use the website.
How We Use Your Information
- To set up, deliver and maintain your IPTV subscription
- To send you your login/activation details and setup instructions
- To respond to support requests and account queries
- To send important service updates (for example, about your subscription or renewal)
- To keep the website and service secure and prevent misuse
We do not sell, rent or trade your personal data to third parties for their own marketing purposes.
Cookies
Our website may use basic cookies or similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings; doing so may affect how some parts of the site function.
Third-Party Services
We rely on a small number of third-party services to operate — for example, a payment processor to handle transactions, and WhatsApp for customer support messaging. These providers process data under their own privacy policies, and we only share the information necessary for them to provide their service to us.
Data Retention
We keep personal data only for as long as necessary — generally for the duration of your subscription plus a reasonable period afterwards for support, accounting and legal purposes. You can request earlier deletion at any time, as described below.
Your Rights
Under Canadian privacy law — including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, for Québec residents, Québec's private sector privacy legislation — you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where applicable
- Object to or restrict certain uses of your data
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the details below. If you're unhappy with how we've handled your data, you also have the right to complain to the Office of the Privacy Commissioner of Canada (OPC) or, for Québec residents, the Commission d'accès à l'information du Québec (CAI).
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to keep your information protected.
Children's Privacy
Our service is not directed at children, and we do not knowingly collect personal data from anyone under the age of 16.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at support@iptvinca.com or via WhatsApp at +44 7454 745978.