Summary: Every IPTVinCA plan is covered by a 14-day money-back guarantee from the date of purchase. Contact support with your order details and we'll process your refund — no complicated hoops to jump through.
14-Day Money-Back Guarantee
If you're not happy with your IPTVinCA subscription for any reason, you can request a full refund within 14 days of your original purchase date. This applies to all plans — 3, 6, 12 and 24 months.
How to Request a Refund
To request a refund, contact our support team within the 14-day window with:
- The email address used for your order
- Your order/purchase date
- A brief reason for the refund (this helps us improve, but isn't required)
You can reach us by email at support@iptvinca.com or via WhatsApp at +44 7454 745978.
Processing Time
Once your refund request is confirmed, we aim to process it within 5–10 business days. Refunds are returned to the original payment method used at checkout; the exact time it takes to appear in your account can vary depending on your bank or payment provider.
After the 14-Day Window
Requests made after the 14-day window has passed are considered on a case-by-case basis, but are not guaranteed. Renewing or purchasing a new plan starts a new 14-day window from that purchase date.
Fair Use
Our guarantee is designed to let you try the service risk-free. To keep it fair for everyone, we reserve the right to decline a refund in cases of clear abuse of the guarantee — for example, repeatedly purchasing and refunding the same plan.
Questions?
If anything here isn't clear, just get in touch — we're happy to talk through it before you buy, not just after.